Customer Insights Platform
Fast, Multilingual Text Analytics for Customer Insights
Discover, track, and act on customer data to improve Customer Experience.
Analyze reviews, surveys, call transcripts, support tickets, and social media using the Gavagai Explorer. Available as a web application and via an API.
Native support of more
than 47 languages
API available
for integrations
Available as SaaS
or On-Premise
Fast, Multilingual
Text Analytics for Customer Insights
Discover, track, and act on customer data to improve Customer Experience.
Analyze reviews, surveys, call transcripts, support tickets, and social media using the Gavagai Explorer. Available as a web application and via an API.
Companies empowered by text analytics
A technology built for the challenges of a fast moving customer-centric world
Gavagai is designed, built, and trained to enable customer experience teams to investigate what they think is important and to discover what their customers want them to know. CX teams can unify their customer experience efforts on a team, corporate, and global level.
Our multilingual capability in detecting topics and sentiments and creating multilingual models allows CX teams to conquer the challenge of having multiple versions of the truth by configuring a common set of CX KPIs which dramatically reduces inconsistent processes, contradicting results, and cuts heavy costs related to ineffective, overlapping, and slow market research efforts.
Discover your unknown unknowns in minutes!
Understand patterns and trends in your customers’ words easily and quickly – without pre-configuring anything – and discover unexpected topics!
Easily navigate 1000’s of multilingual customer data
Simultaneously manage customer data in multiple languages and obtain your desired insights instantly. Recreate topic models in different languages and navigate your data with ease.
Build, share, recreate topic models or do it as a team
Unify your standards and run local and global projects with your team in full harmony all on our platform and add an edge to your CX activity.
Enterprise-grade
technology built to scale
Scale with Gavagai from end-user analytics for individuals, to team collaboration analytics, to a full corporate level solution for multisite, international CX initiatives.
Discover your unknown unknowns with an engine that learns continuously and delivers insights to you without any preliminary definition or training of the business or the industry.
Manage omnichannel sources of data simultaneously without any preconfiguration or manual input.
Watch how
Solicited Feedback
Go beyond the NPS score and detect valuable insights while also easing your survey process by using 1-2 open ended questionsOperational Feedback
Capture operational performance insights across different geographies, languages, branches, brands, or even stages of your customer’s journey by analyzing contact center data like calls, chats, and support ticketsUnsolicited Feedback
Analyze reviews, social media comments, news, and media to detect important market and trend insightsA technology built for the challenges of a fast moving customer-centric world
Gavagai is designed, built, and trained to enable customer experience teams to investigate what they think is important and to discover what their customers want them to know. CX teams can unify their customer experience efforts on a team, corporate, and global level.
Our multilingual capability in detecting topics and sentiments and creating multilingual models allows CX teams to conquer the challenge of having multiple versions of the truth by configuring a common set of CX KPIs which dramatically reduces inconsistent processes, contradicting results, and cuts heavy costs related to ineffective, overlapping, and slow market research efforts.
Discover your unknown unknowns in minutes!
Understand patterns and trends in your customers’ words easily and quickly – without pre-configuring anything – and discover unexpected topics!
Easily navigate 1000’s of multilingual customer data
Simultaneously manage customer data in multiple languages and obtain your desired insights instantly. Recreate topic models in different languages and navigate your data with ease.
Build, share, recreate topic models or do it as a team
Unify your standards and run local and global projects with your team in full harmony all on our platform and add an edge to your CX activity.
Enterprise-grade
technology built to scale
Scale with Gavagai from end-user analytics for individuals, to team collaboration analytics, to a full corporate level solution for multisite, international CX initiatives.
Discover your unknown unknowns with an engine that learns continuously and delivers insights to you without any preliminary definition or training of the business or the industry.
Manage omnichannel sources of data simultaneously without any preconfiguration or manual input.
Solicited Feedback
Go beyond the NPS score and detect valuable insights while also easing your survey process by using 1-2 open ended questions
Operational Feedback
Capture operational performance insights across different geographies, languages, branches, brands, or even stages of your customer’s journey by analyzing contact center data like calls, chats, and support tickets
Unsolicited Feedback
Analyze reviews, social media comments, news, and media to detect important market and trend insights
Based on research by pioneers in the field of language technology
Customers' Reviews
CEO, Great Place to Work SwedenEmployee and HR Consulting Company
Business Area Director Kantar SifoLeading Market Research company
CEO at ProtobandMarket Research Company
Senior Consultant, ARTD ConsultantsGovernment and Consumer Research firm
Senior Insights Executive, Paddy Power BetfairGaming company
Gavagai’s automated analysis allows us to scale our operations and brings considerable value to our customers, where we combine it with our own expertise in areas such as Reputation and Customer Experience. Gavagai Explorer is unique in providing support for all Nordic languages as well as most other relevant languages. Kantar Sifo sees Gavagai as a long term partner and together we will continue to develop and deliver market leading analytics and insights in a rapidly changing market.
Business Area Director Kantar SifoKANTAR - Leading Market Research company
With Gavagai, we are able to automate much of the analytical work that was previously done manually through hand coding of the data. Because of this we can collect larger quantitative volumes of qualitative data and still complete the analytical work in a timely and efficient manner.
CEO at ProtobrandProtobrand - Market Research Company
Senior Consultant, ARTD ConsultantsARTD Consultants - Government and Consumer Research Firm
The tool allows them to get a clear sense of what themes are arising from the data, the size of each theme and sentiment attributed to this. The time it takes our analysts to get a result from this data has greatly reduced due to the Gavagai Explorer.
Senior Insights Executive, Paddy Power BetfairPaddyPower - Gaming company
Explorer helps us understand what we are already doing well – but also to be proactive and see the blind spots in our customer experience and fix those issues before they get big.
Nordic Product Manager, NordeaNordea - Leading Nordic Universal Bank
